Privacy Policy

Privacy Policy for Trustworth Group Ltd and Subsidiaries

Last updated17 September 2024

1. Introduction

Trustworth Group Ltd (“we”, “our”, “us”, or “the Group”) is a holding company for a group of care home operators. This privacy policy applies to Trustworth Group Ltd and its subsidiary companies (collectively referred to as “Trustworth subsidiaries”) that provide care home services. This policy describes how we collect, use, and handle personal information when you visit our website www.trustworth.co.uk or interact with any of our subsidiary care homes.

2. Our Structure

Trustworth Group Ltd is a holding company and does not directly provide care services. All care home operations are carried out by Trustworth subsidiaries within the group. Each subsidiary is responsible for its own data processing activities but adheres to this group-wide privacy policy.

3. Information We Collect

Our subsidiaries may collect the following types of personal information:

Name, address, and contact details
Date of birth
Medical information and care needs
Financial information for payment processing
Emergency contact details

Information provided in enquiry forms or correspondence

4. How We Collect Information

Information is collected through:

Our group website (www.trustworth.co.uk)
Direct interactions (phone, email, in-person) with our subsidiary care homes
Referrals from healthcare professionals or local authorities to our subsidiaries

5. How We Use Your Information

Our subsidiaries use personal information to:

Provide and manage care services
Process payments and manage accounts
Communicate about services
Comply with legal and regulatory obligations
Improve services and operations

Trustworth Group Ltd, as the holding company, may process certain personal data for administrative, financial reporting, and legal compliance purposes.

6. Legal Basis for Processing

Our subsidiaries process personal data on the following legal bases:

Consent
Contract performance
Legal obligation
Legitimate interests

7. Data Sharing

Our subsidiaries may share information with:

Healthcare professionals involved in resident care
Regulatory bodies (e.g., Care Quality Commission)
Legal and financial advisors
IT service providers (subject to appropriate safeguards)
Trustworth Group Ltd for administrative, reporting, and compliance purposes

8. Data Security

We implement appropriate technical and organisational measures across the Group and all subsidiaries to protect personal information.

9. Data Retention

Our subsidiaries retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Your Rights

Under UK data protection law, you have rights including:

The right to access your personal data
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object to processing

To exercise these rights in relation to data held by any of our subsidiaries, please contact the relevant subsidiary directly.

11. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on our website.

12. Contact Us

For any questions about this privacy policy or our data practices, please contact us at:

Trustworth Group Ltd 140 High Street Iver, Buckinghamshire SL0 9QA

Email: [email protected] Phone: 01753 790839

For specific enquiries related to personal data processed by a particular care home, please contact the relevant subsidiary directly.

If you have concerns about our data practices, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).